FAQs

FAQs

 

GENERAL QUESTIONS

  1. WHEN WILL MY ORDER TO BE SHIPPED?

Orders are usually shipped out within 48 hours except on weekends or holiday.

 

  1. HOW DO I CHECK THE STATUS OF MY ORDER?

We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. Click here and track your package quickly.

 

  1. WHEN WILL MY ORDER ARRIVE?

If you are in US, choose free shipping or Amazon logistics, it will

 

usually arrive in 8-10 business days but it is not guaranteed.

 

  1. WHAT CAN I DO IF THE PRODUCT I RECEIVED LOOKS DIFFERENT THAN WHAT I ORDERED?

If what you received is not that same as what you ordered, contact a member of our Customer Service team immediately to report the discrepancy.

 

  1. HOW MUCH IS SHIPPING?

To check shipping, add the item(s) you want to your cart, then click checkout, you will be shipping to and click calculate. The shipping fee is according to your address, we support free shipping for most of North American countries.

 

  1. WHAT IS THE WARRANTY ON THESE PRODUCTS?

All of the winders we carry come with a warranty of 2 years from the date of purchase.

 

  1. WHAT IS YOUR RETURN OR EXCHANGE POLICY?

Please refer to the Shipping and Returns page for our return/exchange policy.

 

  1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Paypal, maybe later we support Visa, Mastercard, American Express.

 

  1. ARE YOU AN AUTHORIZED DEALER?

Yes, of course we are an authorized dealer for all products that we sell online.

 

  1. DO YOU HAVE A WATCH WINDER FOR A CERTAIN BRAND WATCH?

We do not carry specific watch winders for specific brands but all of our watch winders are high quality designed for almost all brands.

 

ABOUT WATCH WINDERS

  1. WHAT KINDS OF WATCHES NEED A WATCH WINDER?

If you have an automatic or self winding watch, and it is not used everyday, you will need a watch winder.

 

  1. WHAT IS A WATCH WINDER?

Watch winder is a useful tool which can keep your automatic watches running even you don't wear it every day. And it can also provide a safe place to store your precious watches.

 

  1. WHICH WATCH WINDER SHOULD I CHOOSE FOR MY AUTOMATIC WATCH?

In fact, our watch winders can fit almost all automatic watches on the market, it always depends on how many watches you would like to wind and the design you prefer.

 

  1. HOW LONG DO I NEED TO KEEP MY WATCH WOUND IN THE WATCH WINDER ?

When it is not in use, you can leave your watch in the winder to ensure your watch will never be overwound.

 

  1. HOW LONG WILL AN AUTOMATIC WATCH RUN AFTER BEING WOUND ?

It depends on the watch, normally they will last no more than twenty-four to forty-eight hours. It's really a good way to guarantee that your watch will be ready to wear.

 

  1. WHAT IS THE DIFFERENCE BETWEEN THE SETTING MODE: CLOCKWISE, COUNTCLOCKWISE OR ALTERNATING?

It depends on the movement in your watch, so we refer you to your watch manufacturer for their specific guidance.

 

  1. DOES A WATCH WINDER PROTECT OR HARM MY WATCH ?

There is no significant evidence that a watch winder will harm your watch, but a good watch winder, especially with a safe function can definitely protect your precious timepieces.